Privacy Policy

Information We May Collect

The information connected with an order or store visit can vary depending on how you interact with NEXARILAB. Some information is provided directly by you, while other information is created automatically through normal storefront, payment, security, analytics, and shipping functions.

Information You Provide During Checkout

When an order is placed, information may include:

• Name and contact details used for the order.
• Email address used for order confirmation and customer support.
• Billing and shipping address information.
• Products purchased, quantities, selected options, and order value.
• Delivery instructions or other information entered during checkout.
• Payment-related transaction information supplied through the payment provider.

NEXARILAB does not need to receive or store every piece of payment-card information directly. Payment details may be processed by the payment service used at checkout, while the store receives transaction status and information needed to connect the payment with the order.

Product and Compatibility Information

Our product range may include vaporizer accessories, replacement parts, glass pieces, mouthpieces, stems, adapters, atomizers, coils, chambers, caps, dosing-related components, and other setup-specific items. When you ask whether a product will fit or work with a particular setup, you may choose to provide details such as:

• Device or product model.
• Generation, version, connection type, or size.
• Photographs of an existing component or fitting point.
• Measurements or configuration details.
• The product page or accessory you are considering.

This information is generally used only to understand the support request, identify the relevant accessory, and reduce the chance of ordering an incompatible component.

Customer Service Communications

If you contact us regarding an order, delivery, return, refund, incorrect item, damaged package, missing component, or compatibility issue, we may retain the content of the conversation together with relevant order details. This can include photographs of products or packaging, shipping labels, tracking information, descriptions of the problem, and previous correspondence about the same order.

Information Collected Through Storefront Use

Normal website operation can generate technical information that helps the storefront load correctly, maintain sessions, prevent abuse, understand traffic patterns, and diagnose problems.

Depending on the tools enabled on the storefront, this information may include:

• IP address and approximate network location.
• Browser type and version.
• Device type, operating system, and screen information.
• Pages viewed and approximate time spent on those pages.
• Referring page or traffic source.
• Cart, checkout, and navigation events.
• Cookie identifiers or similar browser-based identifiers.
• Basic diagnostic, security, and error information.

This type of information is generally used to keep the storefront functional, understand how customers move through product and checkout pages, identify technical problems, measure performance, and reduce fraudulent or abusive activity.

How Order Information Is Used

Order information may be used throughout the full purchase cycle rather than only at the moment of checkout. Typical uses include:

• Confirming that an order has been received.
• Processing payment status and transaction records.
• Preparing purchased accessories for fulfillment.
• Creating shipping labels and handing parcels to delivery providers.
• Sending order, shipment, tracking, or service-related updates.
• Reviewing address issues or delivery exceptions.
• Responding to missing, incorrect, damaged, or incomplete order reports.
• Reviewing return, exchange, or refund requests.
• Maintaining records needed for accounting, fraud prevention, and customer service history.

Where an order contains fragile accessories such as glass components, photographs and delivery details may also be reviewed when a customer reports breakage or transport damage.

Payment Processing and Transaction Security

Payments may be handled through third-party payment services that provide checkout and transaction processing. Those services can collect and process payment credentials under their own privacy and security practices.

NEXARILAB may receive information such as payment status, transaction identifier, payment method category, fraud screening result, or limited billing details needed to match the transaction to the order. This information may be used to confirm payment, investigate failed or disputed transactions, and help detect suspicious purchasing activity.

Additional verification can sometimes be requested by payment or fraud-prevention services when a transaction appears unusual. The specific checks depend on the service provider, transaction pattern, and payment method.

Shipping and Fulfillment Information

To deliver an order, relevant customer and parcel information may be shared with fulfillment services, logistics partners, postal operators, couriers, label-generation services, or other providers involved in moving the shipment.

The information shared is generally limited to what is reasonably needed for fulfillment, such as:

• Recipient name.
• Delivery address.
• Telephone or email information when required for delivery communication.
• Order or parcel reference information.
• Package contents information when required for shipping or customs documentation.

For international orders, customs or delivery authorities may also receive shipment information required for import processing. The exact information requested can vary by destination and carrier.

Customer Support Records

Support records can be useful when an issue develops over several messages or when a customer contacts us again about the same order. For that reason, NEXARILAB may keep prior support communications together with the related order information.

Support history may help us:

• Follow an unresolved delivery or tracking issue.
• Compare the product ordered with the item shown in customer photographs.
• Check whether a compatibility question was previously discussed.
• Review replacement, return, or refund arrangements.
• Avoid asking customers to repeat the same order information unnecessarily.

Please avoid sending information unrelated to your order or product question. When photographs are needed, it is usually enough to show the relevant accessory, packaging, fitting point, or shipping label.

Cookies and Similar Technologies

Cookies and similar technologies can support essential storefront functions and help distinguish one browser session from another. Depending on the storefront configuration, cookies may be used for functions such as:

• Keeping items in a shopping cart.
• Remembering session or storefront preferences.
• Supporting checkout and account-related functionality.
• Protecting forms and checkout flows from abuse.
• Measuring page performance and traffic.
• Understanding which products or pages receive the most interest.
• Measuring marketing or referral performance where those tools are enabled.

Some cookies are required for core storefront functions, while others may relate to analytics or advertising services. Browser settings can usually be used to block or remove cookies, although doing so may affect cart, checkout, login, preference, or other website functions.

Analytics and Store Performance

Analytics information can help us understand how customers find and use the storefront without requiring us to review individual browsing sessions manually. Aggregated or event-based information may be used to evaluate areas such as:

• Which product categories receive the most visits.
• Where visitors leave the shopping process.
• Whether pages load properly across different devices.
• Which traffic sources bring visitors to the store.
• Whether product information or navigation needs improvement.

Analytics providers may process browser and device information on our behalf. Their handling of data is also subject to the technology and privacy settings used by the relevant provider.

Advertising and Marketing Data

If advertising, remarketing, or campaign-measurement tools are enabled, information about storefront visits or purchases may be used to measure campaign effectiveness, understand referral activity, or reduce repetitive advertising.

The exact data involved can depend on the marketing platform, browser settings, cookie preferences, and region. Customers may have separate controls through browser privacy settings, device settings, advertising platforms, or consent tools presented on the storefront where available.

NEXARILAB does not need marketing data to answer a basic order or compatibility question. Customer service requests are handled using the information relevant to the request itself.

When Information May Be Shared

Personal information is not shared simply because a customer visits the storefront. Information may be provided to service providers when they need it to perform a store-related function.

Depending on the services used by NEXARILAB, this may include providers supporting:

• E-commerce hosting and storefront infrastructure.
• Payment processing.
• Fraud prevention and transaction security.
• Order fulfillment.
• Shipping and parcel tracking.
• Customer communication.
• Analytics and performance measurement.
• Technical maintenance and security.

Information may also be disclosed when reasonably necessary to respond to valid legal requests, investigate fraud or misuse, protect customers or store systems, address payment disputes, or comply with requirements connected with shipping and customs processing.

International and Cross-Border Processing

Cross-border e-commerce often involves service providers located in more than one country. Storefront hosting, payment processing, analytics, customer communication, fulfillment, or shipping systems may process information in locations different from the customer's country.

Where information moves between service providers or regions, it is used for the operational purpose connected with the service being provided, such as processing a payment, preparing a shipment, generating tracking information, or responding to a support request.

How Long Information May Be Kept

Different types of information may need to be retained for different periods. An order record, for example, may need to remain available longer than temporary website diagnostic data.

Retention can depend on factors such as:

• Whether an order is still active or subject to a support request.
• Whether a return, refund, chargeback, or delivery dispute is unresolved.
• Accounting and transaction-record requirements.
• Fraud prevention and security needs.
• The purpose for which the information was originally collected.
• Technical limitations or retention settings of relevant service providers.

Information that is no longer needed for an active operational purpose may be deleted, anonymized, or retained only where continued storage is reasonably required.

Your Privacy Choices and Requests

Depending on your location and the type of information involved, you may be able to request access to personal information connected with you, ask for inaccurate information to be corrected, request deletion of certain information, or raise a question about how information has been used.

Some information may need to be retained even after a deletion request, for example when it remains necessary for transaction records, fraud prevention, dispute handling, or another applicable requirement.

To help protect customer information, we may need enough information to confirm that the person making a privacy request is connected with the relevant order, email address, or customer record.

Privacy requests can be sent to [email protected].

Security and Account Protection

Storefront, payment, hosting, and security providers may use technical safeguards intended to protect information against unauthorized access, misuse, alteration, or loss. No online system can remove every possible security risk, so customers should also take reasonable steps to protect their own devices, email accounts, passwords, and payment credentials.

If you believe an order or communication using your information was not authorized by you, contact us promptly so the available order and transaction information can be reviewed.

Information About Product Use

NEXARILAB primarily needs information about the product, order, and compatibility issue rather than personal details about how a customer uses a vaporizer or accessory. When requesting support, please provide only the information needed to identify the component, configuration, or problem.

For compatibility assistance, device model, component dimensions, fitting type, product version, or a photograph of the relevant hardware is generally more useful than unrelated personal information.

Children's Information

Our customer-service and order processes are not designed to intentionally collect unnecessary personal information from children. If we become aware that personal information has been provided in circumstances where it should not have been collected, we may take reasonable steps to review and remove that information where appropriate.

Do Not Track and Browser Privacy Signals

Browsers and devices may provide privacy settings or signals intended to limit certain forms of tracking. Because these signals and the technologies used to interpret them are not identical across browsers, platforms, and service providers, the storefront's response can depend on the tools currently in use and the requirements applicable in the visitor's region.

You can also review cookie, browser, device, and advertising settings directly through the services you use.

Updates to This Privacy Information

Store technology and service providers can change over time. We may revise this page when there are meaningful changes to how customer information is collected, processed, stored, or shared, or when additional clarification is useful for customers.

Updated wording may also reflect changes to checkout functions, shipping arrangements, payment services, analytics tools, customer support processes, or the types of accessories offered through the store.

Contact NEXARILAB About Privacy

If you have a question about personal information connected with an order, customer-support conversation, privacy request, or storefront interaction, contact the NEXARILAB team at [email protected].

When contacting us about a privacy matter, include enough information for us to understand the request, but avoid sending payment-card details, passwords, or unrelated sensitive information by email.